Customer Support Specialist

Provide outstanding customer service to our users, helping them resolve issues and get the most out of our product.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email, chat, or phone
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Qualifications

• 2+ years of experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities